Pick up in Store
There is the option at checkout to pick your purchased items up from our store in Caringbah. If you select this option, no postage fees will be applied. You will receive an email notification once your order is ready for collection. If you wish to pick up your order urgently, please call us at the shop on 02 9525 7211 so we know when to expect you. Please note our shop operating hours are M-F 9.30am - 5pm, Sat 9.00am - 4pm and Sun 10.00am - 2pm.
We offer a flat rate shipping charge Australia wide of $7.50 for all regular post items and $19 for all oversized/bulky items (see more information below). All orders are sent with tracking. In most cases, we will endeavour to send your parcel via courier, requiring a signature on delivery. If there is an area at the delivery address where you feel an item can be left safely eg. front door step or under carport, for example, you can write these details in the notes section at checkout and we can place an 'authority to leave' sticker on your parcel.
If you are out of the courier boundaries or are having your parcel sent to a PO Box, your purchases will be sent via Australia Post.
We will endeavour to have all Australian orders dispatched within two business days of receiving your order. Please allow at least three working days for delivery, however delivery time will vary depending on your location. Please feel free to contact us should you have any queries regarding shipping times. Please also allow extra time for delivery at busy times like Christmas and Easter.
In the unlikely event your parcel has not been delivered within seven working days from the date of your order, please contact us on 02 9525 7211.
Express Post Delivery
We do offer an express post delivery for those within the express post delivery network. At check out there is an option for you to select express post. If you do choose this option, your freight charge will be $19. Our express freight option is available for satchels only. If your goods will fit in a 500g, 3kg or 5kg satchel, then express post will be available to you.
If you have selected multiple goods or bulky items that require a box rather than a satchel and would like express post, then you will need to contact us at the shop on 02 9525 7211 to see if this is a possibility and to arrange for an express post quote. PLEASE NOTE, orders MUST be received no later than 1pm EST Mon-Fri to ensure an express post delivery. If you have any concerns or questions regarding this, please contact us at the shop on 02 9525 7211 between the hours of 9.30am and 5pm weekdays.
It is strongly recommended that you check the Australia Post website to see if your postcode falls within the express post next day delivery network. Not all areas in Australia carry a guaranteed next day delivery.
Most items can be shipped internationally, please contact us first before placing your order to receive an international shipping quote based on what you would like to order. Please note that we do not send glass items internationally. International shipping costs will be determined on weight and size of parcel being sent.
Bulky / Oversized Items
Please note that there are some bulkier items in our online store that will incur a higher freight fee. These fees will be determined based upon the weight, size and destination of the goods being sent. Our bulkier and heavier items include such things as linen and furniture pieces. The majority of these items are marked on our site as a bulky item. If your item is deemed a bulky item, or if you require delivery to an area of regional Australia, you will be contacted via email or phone once your order is received to advise any additional freight charges that may apply. Your items will only be sent once the additional freight fee is paid. If you decide that you do not want to pay any additional freight and therefore do not want to proceed with your order, please contact us via return email to notify us of such and we will arrange a full refund to you via paypal.
We will endeavor to have all Australian orders dispatched within two business days of receiving your order. Please allow at least three working days for delivery, however delivery time will vary depending on your location.