How do we protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through the eWay Payment Gateway and ANZ. Payment by credit card is the fastest way to receive your order as there is no clearance delay. We do not store any credit card information on our servers.
Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for general users. Credit Card payments are made directly through a 256 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored – this ensures you will be happy with the security of your transaction.
Little Red Chick Rewards Program Terms and Conditions
The information contained in the following terms and conditions concern the operation of the Little Red Chick Loyalty Program; use of the Little Red Chick Loyalty Card; and any promotional activity and loyalty transactions that arise as a consequence of the Little Red Chick Loyalty Program.
By use of the Little Red Chick Loyalty Card the customer agrees to the Little Red Chick terms and conditions as laid out below and any amendments that may occur at any time.
1.1 By registering, a member accepts these Terms and Conditions. Little Red Chick reserves the right to withdraw, add or vary any of the Conditions of the Program at any time. These Conditions will apply to all Little Red Chick Loyalty Program transactions.
1.2. By becoming a member of the Little Red Chick Loyalty Program a member must provide Little Red Chick with an email address and mobile number which may be used for loyalty program communication and Little Red Chick promotional purposes. By accepting these Conditions Little Red Chick are permitted to communicate to a member via email, telephone or SMS. Little Red Chick will not accept any liability for any communication to any member that is misdirected, lost or not received.
1.3 Little Red Chick will not disclose a member's information (except for any statutory or legal requirements) without a member's prior approval.
1.4. Membership of the Little Red Chick Loyalty Program is only open to individuals. The membership, loyalty cards and loyalty dollars earned are not transferrable and may not be used by any person other than the cardholder.
1.5. A person may only register once. Membership is free. Registration is by completing the registration form instore at Little Red Chick only.
1.6. A member must notify Little Red Chick immediately of any change of address or personal information; or of a lost or stolen membership card via email to firstname.lastname@example.org
1.7 Little Red Chick is not responsible for lost, stolen or damaged cards. An administration fee may apply for the replacement of any card.
1.8 The Little Red Chick Loyalty Card remains the property of Little Red Chick.
1.9. Little Red Chick reserves the right to cancel, terminate, modify or suspend the Little Red Chick Loyalty Program at any time without prior notice. Little Red Chick will not be liable for the suspension or cancellation of the program on any account including (without limitation) for any loyalty dollar balance in a member’s account at the time of suspension or cancellation. Little Red Chick will aim to notify members of any changes but shall not be liable in any way for failure to do so.
1.10. Upon cancellation, any remaining Loyalty Dollars of the Little Red Chick Loyalty Program will be forfeited.
1.11 Little Red Chick may cancel a members’ membership at any time without notice for any reason, including if the member fails to comply with these terms and conditions, supplies any misleading information, makes misrepresentation to Little Red Chick or abuses any privilege afforded to the member.
1.12 A member may terminate membership of the Little Red Chick Loyalty Program at any time by writing to Little Red Chick via email email@example.com or by phoning Little Red Chick on 02 9525 7211.
2.Earning and Claiming Loyalty Dollars
2.1 Only a Little Red Chick Loyalty Card can participate in the Little Red Chick Loyalty Program.
2.2 Only one Little Red Chick Loyalty Card per transaction is permitted.
2.3 Little Red Chick Loyalty Dollars can only be redeemed if the membership card is registered.
The Little Red Chick Loyalty Card is not a credit card or charge card. Loyalty Dollars earned are not transferable and cannot be exchanged for cash. Loyalty Dollars cannot be dealt with except in accordance with these Conditions. Loyalty Dollars have no cash or monetary value.
2.4 Loyalty Dollars will only be awarded for purchases made in store at Little Red Chick. All online purchases will not earn or accumulate Little Red Chick Loyalty Dollars (including online purchases that have selected the option for in store pick up), and Loyalty Dollars cannot be redeemed online.
2.5 Loyalty Dollars are earned on the basis that every $50 spent instore at Little Red Chick in a single transaction will earn one (1) Loyalty Dollar. Each Loyalty Dollar redeemed has a notional value of $1. Loyalty Dollars are based on whole dollars paid, inclusive of GST.
2.6 Loyalty Dollars earned are awarded to a member’s account immediately and will be available immediately for redemption on their next purchase. Any Loyalty Dollars earned and the total balance of Loyalty Dollars available to spend will be visible on all instore purchase receipts.
2.7 Little Red Chick Loyalty Dollars can only be awarded at the time of purchase. To earn Loyalty Dollars, the Little Red Chick Loyalty Card must be presented for all transactions including purchases, returns and lay bys. For phone orders, a member must notify staff and provide evidence that they are a Little Red Chick Loyalty Member at the time of purchase in order to earn Loyalty Dollars on eligible purchases.
2.8 Loyalty Dollars earned can only be redeemed when making a new purchase and cannot be used on their own.
2.9 No other offers or discount vouchers may be used when redeeming Little Red Chick Loyalty Dollars for purchase.
2.10 The purchase of Little Red Chick gift vouchers and hire items will not earn Little Red Chick Loyalty Dollars.
2.11 Little Red Chick reserves the right to exclude purchases of some selected lines (as advertised by Little Red Chick), or purchases made at specific promotional events, from earning Little Red Chick Loyalty Dollars.
2.12 Little Red Chick Loyalty Dollars cannot be used to pay for Lay Bys.
2.13 When a Member uses Loyalty Dollars towards a new purchase, the Loyalty Dollars are deducted from the balance of a member's account.
2.14 Unused Little Red Chick Loyalty Dollars expire 30th June each year, regardless of when Loyalty Dollars are credited to a member’s account, or if the Loyalty Program is cancelled or suspended. At close of business on 30th June each year, all member Loyalty Dollar accounts will be converted to zero balance.
2.15 In addition to deductions for Loyalty Dollars claimed, Little Red Chick will deduct from the balance of a member's account any Loyalty Dollars credited in error and any Loyalty Dollars relating to a transaction which is cancelled or reversed or where a refund is given.
2.16 Members will be able to review their Little Red Chick Loyalty Dollar summary on all instore purchase receipts. Any Loyalty Dollar statement disputes must be made via email within 7 days of the transaction, otherwise it will be taken to be correct. Little Red Chick’s decision on any such dispute is final and binding.
2.17 All Loyalty Dollars are subject to availability. The Little Red Chick Loyalty Program is not liable for any Loyalty Dollars not being available for any reason whatsoever.
2.18 Little Red Chick Loyalty Dollars are offered at the absolute discretion of Little Red Chick and reserves the right to withdraw, cancel, vary or in any way change this at any time without prior notice.